FAQs
Here are the common questions we are asked. If you can't find your answer, please contact us and we'll be happy to help.
Frequently Asked Questions
Yes. Please make sure that your convertible top has been properly latched in place before you start the wash process.
Vehicles with: If you believe your vehicle will have an issue with any of the above limitations please kindly advise one of our customer service attendants in order for Tunnel Wash to take the necessary precautions to prevent any further damage or loss.
A bug shield is an aftermarket accessory made of plastic. We cannot be responsible for this item however, most customers who have bug shields on their vehicles wash their cars with no incident.
Through a thorough interview process of car wash customers recently, it was apparent priority for the customers was the demand for a fast, high quality carwash. These days, most of us put a premium on our time, so we focus on giving our customers the highest quality carwash, and greatest service available, in the shortest […]
Yes. However, it is good to keep in mind that when a windscreen is damaged (even with the smallest of chips and cracks), it is more susceptible to quick changes in temperature, so while you may wash with a cracked windscreen, it is at your own risk.
Tunnel Wash uses a computerised tyre application and process that cleans wheels and shines your tyres. This process removes dirt, brake dust and road grime and brightens the walls of your tyres. Tunnel Wash does not use corrosive or acid chemicals and only uses soft brushes on the wheels and tyres (note this is the […]
It is always safer to remove your antenna before entering our carwash, although 99% of vehicles never have a problem. Electric antennas must be retracted.
Tunnel Wash uses a conveyor that keeps cars moving even if there are a few cars in line. The entire wash cycle lasts no longer than four minutes and since there is no waiting for the car in front of you to finish, you will rarely spend more than five minutes from the time you […]
Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]
Tunnel Wash accepts Credit cards, Eftpos, Apple Pay, Tunnel Wash Prepaid cards and Tunnel Wash App payments.
Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]
At Tunnel Wash we use powerful dryers, blowers and a super dry & shine system at the end of the wash cycle. This removes most of the water used in the rinse cycle of the car wash. There will however, always be some amount of water left on the car. But because we use a […]
Tunnel Wash wants nothing but the best for its customers. Your satisfaction is our greatest desire, and we mean to provide it. If you are pleased with our service and want to return, we could have no greater reward.
Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]
Our 6 bay vaccum Island is free for up to 4 minutes when purchasing a Gold Wash with which you will receive tokens from our pay stations. Otherwise they are available for use 24 hours a day and run on a coin operated system.
Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]
A university study carried out in the USA actually shows that washing by hand at home can be one of the worst ways to wash your car. It concluded that a single wash at home can leave scratches of up to 10% of the total thickness of a vehicles paint. This same situation can exist […]
Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]
The short answer is a resounding NO. In fact, with the latest hi tech materials, Softec Cloths combined with advanced chemistry, waxes and computer controls, not only do we not scratch or mark your car, our wash process actually has the effect of polishing it, leaving it brilliantly clean. With the addition of our Super […]
Yes. There is a gated area to secure your dog and wash with peace of mind.
Yes we are. The water and contaminants from the vehicle washing are discharged to the sewer system NOT the waterways and we have oil and grit traps we clean regularly that also prevent material blocking the sewer system.
Yes, we have great lighting in all our wash bays, security camera’s are operational 24/7 and providing a safe and well lite environment.
Yes. All our locations are equipped with vacuums for easy use.
Yes. You can select the location you are at and simply tap the QR code and pay.
Tunnel Wash accepts Credit cards, Eftpos, Apple Pay, Tunnel Wash Prepaid cards and Tunnel Wash App payments.
Weekly. Washing once a week will properly maintain the paint and exterior of your vehicle and will only keep enhancing the value and quality of it and its features.
3.8metres
2.1metres
Tap and pay is available at all sites and you can download our App and pay online.
Yes we do. It is available by downloading our App and you earn credits with every wash that can be redeemed for free washes.
We are open 24/7 and 365 days per year.
Yes. It is a touch free wash and has side blasters and underbody wash on entry.
We have team on site 30-40 hours per week depending on the location. It is a very clean environment and our technology is very easy to use with great signage.
Yes. We have a 3.8metre height restriction so it caters to motorhomes, campervans, small trucks, trailers and horse floats to name a few.