FAQs

Here are the common questions we are asked. If you can't find your answer, please contact us and we'll be happy to help.

Frequently Asked Questions

How long does a Tunnel Wash take?

Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]

Are the vacuums free?

Our 6 bay vaccum Island is free for up to 4 minutes when purchasing a Gold Wash with which you will receive tokens from our pay stations. Otherwise they are available for use 24 hours a day and run on a coin operated system.

Will my car be dried?

Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]

Why is the Tunnel Wash better than washing by hand?

A university study carried out in the USA actually shows that washing by hand at home can be one of the worst ways to wash your car. It concluded that a single wash at home can leave scratches of up to 10% of the total thickness of a vehicles paint. This same situation can exist […]

Why should I choose Tunnel Wash?

Tunnel Wash uses the latest technology from the USA that includes Softec cloth materials that do not scratch or mark the surface of your car or dull your clear coat finish. It is safer than hand washing. We entrust your car to a combination of high tech computer controlled wash equipment & systems. You will […]

Will my car get scratched?

The short answer is a resounding NO. In fact, with the latest hi tech materials, Softec Cloths combined with advanced chemistry, waxes and computer controls, not only do we not scratch or mark your car, our wash process actually has the effect of polishing it, leaving it brilliantly clean. With the addition of our Super […]

What are your opening hours?

7 days a week, 9am to 5pm (closed public holidays)

Is Tunnel Wash a touchless car wash?

No, but do you wash your hands without rubbing them together? Do you wash your clothes without agitation? Do you keep your teeth clean just by gargling water and mouthwash, or do you brush them? It is very difficult to get anything really clean without contact or friction, even with high pressure and harsh chemicals […]

Are we environmentally friendly?

Helping the environment is one of our main goals. We reclaim up to 80% of our water and all of our cleaning solutions are biodegradable and environmentally friendly. We dispose of our waste water by first removing solids, and then directly disposing the remaining liquids into the sanitary sewer system where it is properly treated […]

How often should I wash my car?

Weekly. Washing once a week will properly maintain the paint and exterior of your vehicle and will only keep enhancing the value and quality of it and its features.

Vehicles that have a Dura-sealed Protection, can they be put through Tunnel Wash?

We encourage you to bring Dura-sealed vehicles through Tunnel Wash for this will only enhance and protect it further and also make your vehicle look far cleaner.

What type of vehicles can be washed?

Our carwash can accept most standard sized cars, vans and utes up to 2.1 metres in height. We guarantee the safety of all factory-installed equipment in proper working order. Please contact us if you have any questions regarding your particular vehicle.

Why should I keep my car clean?

Having a clean car obviously keeps your car looking newer for longer. But there are other more technical reasons to keep your car clean. Dust, sand and dirt are miniscule, abrasive particles that can attach themselves to your paint finish. If your car is not washed on a regular basis, these particles can literally scratch […]

Can I safely wash my newly painted vehicle?

Yes. The Tunnel Wash carwash uses a softec material and mild soaps and detergents. However, a newly painted car will need to allow time for the paint to cure before washing. Please consult your body shop for curing times. This does not include new cars, as the paint on a new car will be completely […]

Do you have restriction on some types of vehicles going through your carwash?

While we do have certain restrictions on what we can and can’t safely wash, we’ve worked hard at providing our customers with the best carwash technology available to give them a clean, dry and shiny vehicle. Your vehicle will not be harmed in any way in the process. In fact, in many instances washing your […]

Can I wash my Ute?

Yes. Items left in your ute bed (if left uncovered) can become projectiles and can cause a safety hazard. Therefore, for the safety of you, your vehicle and other customers, we require your ute bed to be empty and clear.

Can I safely wash my convertible?

Yes. Please make sure that your convertible top has been properly latched in place before you start the wash process.

Which vehicles are washed at owner’s risk?

Vehicles with: If you believe your vehicle will have an issue with any of the above limitations please kindly advise one of our customer service attendants in order for Tunnel Wash to take the necessary precautions to prevent any further damage or loss.

Can I safely wash my attached bug shield?

A bug shield is an aftermarket accessory made of plastic. We cannot be responsible for this item however, most customers who have bug shields on their vehicles wash their cars with no incident.

How do we pay?

Tap and pay is available at all sites and you can download our App and pay online.

Do you have a loyalty program?

Yes we do. It is available by downloading our App and you earn credits with every wash that can be redeemed for free washes.

What are your trading hours?

We are open 24/7 and 365 days per year.

Is the Automatic Wash scratch free?

Yes. It is a touch free wash and has side blasters and underbody wash on entry.

Is the dog wash area secured?

Yes. There is a gated area to secure your dog and wash with peace of mind.

Are you eco-friendly?

Yes we are. The water and contaminants from the vehicle washing are discharged to the sewer system NOT the waterways and we have oil and grit traps we clean regularly that also prevent material blocking the sewer system.

Is there good lighting to wash at night?

Yes, we have great lighting in all our wash bays, security camera’s are operational 24/7 and providing a safe and well lite environment.

Do you have vacuums?

Yes. All our locations are equipped with vacuums for easy use.

Does you App work at all locations?

Yes. You can select the location you are at and simply tap the QR code and pay.

Do you take Credit/Debit Cards for payment?

Tunnel Wash accepts Credit cards, Eftpos, Apple Pay, Tunnel Wash Prepaid cards and Tunnel Wash App payments.

How often should I wash my car?

Weekly. Washing once a week will properly maintain the paint and exterior of your vehicle and will only keep enhancing the value and quality of it and its features.

What is the maximum height for vehicles in the Self Serve bays?

3.8metres

What is the maximum height for vehicles in the Automatic Wash?

2.1metres

Do you have staff on site?

We have team on site 30-40 hours per week depending on the location. It is a very clean environment and our technology is very easy to use with great signage.

Can I bring a motorhome or campervan or small truck?

Yes. We have a 3.8metre height restriction so it caters to motorhomes, campervans, small trucks, trailers and horse floats to name a few.

Still need help?

Didn’t find the answer you were looking for?