Last updated: September 2026
Car Wash Group NZ Limited operates the Tunnel Wash and Auto Self Serve brands and the Tunnel Wash & Auto Self Serve mobile application. We respect your privacy and are committed to protecting personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store and disclose personal information when you use our mobile application, websites, car wash locations and related services.
Information we collect
Depending on how you interact with us, we may collect information including:
- Your name, mobile number, email address and other contact information.
- Account information provided when registering for or using the Tunnel Wash & Auto Self Serve app.
- Your preferred car wash location.
- Vehicle information, including registration number, where required for services such as Wash Club or licence plate recognition.
- Purchase, wash, membership, loyalty and transaction history.
- Communications you send to us, including enquiries, feedback and support requests.
- Information collected when you visit our locations, which may include CCTV footage and vehicle registration information.
- Technical information required for the operation and security of our website and mobile application.
Mobile application
Our Tunnel Wash & Auto Self Serve app allows customers to create an account, purchase washes, manage eligible memberships, earn and redeem rewards and access services at participating locations.
Information collected through the app is used to provide these services, administer customer accounts, process transactions, provide customer support, operate loyalty and membership programmes and improve our services.
Payments
Payments made through our app or other electronic payment services may be processed by third-party payment service providers. These providers process payment information in accordance with their own security and privacy requirements.
How we use personal information
We may use personal information to:
- Provide and administer our car wash services.
- Create and manage customer accounts and memberships.
- Process transactions and payments.
- Provide loyalty points, rewards, promotions and offers.
- Identify vehicles associated with applicable memberships.
- Respond to enquiries and provide customer support.
- Maintain the security and integrity of our systems and locations.
- Improve our app, website and services.
- Meet our legal and regulatory obligations.
- Send marketing communications where permitted. Customers can opt out of marketing communications at any time.
Sharing of information
We do not sell personal information.
We may provide information to service providers who perform services on our behalf, such as app platform providers, technology providers, payment processors, hosting providers and professional advisers. We only provide information necessary for them to perform those services and expect it to be handled securely.
We may also disclose information where required by law or where reasonably necessary to protect our customers, employees, business or property.
Security
We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Information transmitted by the mobile application is protected using appropriate security measures, including encryption in transit where applicable.
Retention and deletion
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services and meeting legal, accounting and operational requirements.
Customers may request deletion of their account and associated personal information by contacting us at info@carwashgroup.co.nz.
Where information is required to be retained for legal, financial, fraud prevention or other legitimate purposes, we may retain the minimum information required for that purpose.
Access and correction
Under the Privacy Act 2020, you may request access to personal information we hold about you or ask us to correct information that is inaccurate.
Requests can be made using the contact details below.
Website
Our website may collect information that you voluntarily provide through forms, enquiries, memberships or other interactions. Technical information may also be collected to operate, secure and improve the website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business or legal requirements. The current version will always be available on our website.
Contact us
Car Wash Group NZ Limited
Trading as Tunnel Wash and Auto Self Serve
Christchurch, New Zealand
Trading as Tunnel Wash and Auto Self Serve
Christchurch, New Zealand
Email: info@carwashgroup.co.nz
Phone: 0800 533 3555
Phone: 0800 533 3555